Returns and Exchange Form:

• For a refund to the original form of payment, please return your online order in its original condition to our Distribution center within 28 days of receiving it. This applies to full price, sale, and online Outlet purchases.
• US domestic orders will include a free returns label
• AFFIRM RETURNS: Please note that Zastastudio orders placed using Affirm cannot be refunded onto a gift card. You will be refunded to your original form of payment.

To protect your purchase, a selection of our leathers are tagged and refunds will only be offered if this tag remains attached when returned. 

Please note, we monitor the number of returns made by customers. Unusual activity and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Zastastudio account.

HANDBAG RETURNS

To return your handbag please wrap it carefully in the original dust bag to prevent any damage during shipping. When examining your handbag please be mindful not to scratch or mark the product.

FOOTWEAR RETURNS

Please ensure you package your footwear carefully in the original shoebox to prevent any damage during shipping. When examining your footwear please be mindful not to scratch or mark the product. For footwear returns, ensure footwear is returned in the original box. You’ll be refunded to your original form of payment. Allow 5-10 working days for refunded payments to appear in your account. Items received outside of our 28 days return period will be returned to you.

HOW TO RETURN AN ONLINE ORDER

Return your online order to our Distribution Center within 28 days of receiving your order for a refund. to your original form of payment.

For security reasons, we are unable to accept hand-carried returns to our distribution center.

RETURNS ADDRESS:

Zastastudio Website Returns, 643 Market St, San Francisco, CA 94105, United States

RETURN TO DISTRIBUTION CENTER:

ONLINE ORDER – US RETURNS:

• Fill in the returns form received in your order, apply the sticky returns label to the front of the parcel and drop it off at your nearest UPS Drop Point.
• If you have lost or didn’t receive a form, please use the contact us form to inform us and we will work with you on next steps.
• Please keep your postage receipt for your own security.