FAQs
ZastaStudio is a global platform for curated designer brands, offering unique and innovative fashion. Launched with a commitment to showcasing independent and ethical brands, ZastaStudio is your destination for discovering cutting-edge fashion worldwide.
ZastaStudio stands out by offering a mix of both online and physical shopping experiences. We specialize in independent designer brands, ensuring you find unique and thoughtfully selected collections. Our team meticulously curates each item to guarantee it arrives at your doorstep quickly and securely.
Every collection at ZastaStudio undergoes a rigorous selection process. Our focus is on independent brands that excel in design and manufacturing quality. Additionally, we uphold a strong corporate social responsibility policy, ensuring all products align with ethical standards.
Yes, we do! Visit our flagship stores at 1764 Haight Street, 94115, San Francisco, CA to experience ZastaStudio in person. For more information.
Most of our items are crafted in the US or India, either by the designers themselves or under their close supervision. When production occurs elsewhere, we encourage our designers to collaborate with local artisans using traditional methods.
No, ZastaStudio is committed to ethical practices. We do not sell exotic animal skins, fur, or any products derived from animals killed solely for their skins. We only offer hides that are by-products of the meat industry.
Delivery & Returns
If you have any questions about your order, please do not hesitate to Contact Us.
We ship orders nationwide! Shipping costs vary based on the state / city of the order.
Yes, simply provide the correct address at checkout.
We can send one single item if preferred.
All orders are shipped with tracking, and the courier will require a signature or photo as proof of delivery. You can waive the signature with the courier, but ZastaStudio is not responsible for any loss or damage if this option is chosen.
To return your order, visit our Returns portal within 14 days of receiving your order for a full refund. For more information, visit our Returns page. You can also return your order to one of our stores.
Unfortunately, we cannot refund the delivery fee for returns due to a change of mind.
We do not offer exchanges. To change sizes, please place a new order and return your original item.
If your order hasn’t arrived, please Contact Us. Once dispatched, you will receive a tracking number via email.
Payment
No, you will only need to make a single payment regardless of the number of items ordered.
We accept Visa, Mastercard, American Express, Apple Pay, Discover, and PayPal. We also offer Klarna and Afterpay in the US.
Klarna allows you to split your purchase into instalments. In the UK, payments are divided into four installments. Review and manage payments through the Klarna app.
Afterpay splits your purchase into four payments, payable every two weeks. Select Afterpay at checkout and follow the prompts for an instant approval decision.
Unfortunately, we do not accept phone payments.
Account Credit
Account Credit is a balance on your account that can be used for purchases at ZastaStudio.
Account Credit may be issued for refunds or as a goodwill gesture.
Use Account Credit online by entering your credit code at checkout or quoting the code in-store. It must be used in the original currency issued and with the associated email address.
Refunds for items purchased with Account Credit will be reissued as Account Credit. Our standard returns policy applies.
Miscellaneous
Consult our Size Guide. If you need further assistance, please Contact Us.
If you receive a faulty or damaged item, inform our Customer Service team within 14 days via support@zastastudio.com. Include a photo and description of the fault for a return or replacement.
We’re here to help! Please Contact Us with any additional questions.
